B&T Tote Rentals ("we," "us," or "our") operates bttoterentals.com (the "Site"). This policy explains what information we collect when you visit the Site or place an order, how we use it, and the choices you have. By using the Site, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us, including:
- Contact form submissions: name, phone number, email address, and any message details you enter.
- Order information: name, delivery address, phone number, email address, preferred delivery date, and the package you select.
- Payment information: when you check out, payment is processed directly by Stripe, our payment processor. We do not collect or store your full card number, expiration date, or CVV on our servers — Stripe handles that data under its own privacy policy.
We also automatically collect limited technical information through standard WordPress/WooCommerce cookies needed to operate the Site, such as keeping items in your cart and remembering that you're logged in if you create an account. We do not currently use analytics or advertising tracking tools (like Google Analytics or the Meta Pixel) on the Site; if that changes, we'll update this policy.
How We Use Your Information
- To process and fulfill your tote rental order, including scheduling delivery and pickup
- To communicate with you about your order, respond to inquiries, and confirm delivery dates
- To operate, maintain, and improve the Site
- To comply with legal obligations, such as tax and accounting recordkeeping
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Who We Share Information With
We share information only as needed to run our business:
- Stripe — to process your payment securely
- Our website host and site software providers (WordPress, WooCommerce, and related plugins) — to operate the Site and store order records
- Law enforcement or regulators, if required by law
Cookies
The Site uses cookies required for core functionality — such as keeping your cart contents while you shop and keeping you logged in. You can disable cookies in your browser settings, but parts of the Site (like checkout) may not work correctly without them.
Data Retention
We keep order and contact information for as long as needed to fulfill orders, respond to inquiries, and meet our legal and tax recordkeeping obligations.
Your Choices
You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the information below. We'll respond as quickly as we reasonably can.
Children's Privacy
The Site is intended for adults arranging tote rentals and is not directed to children. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time as our business or the tools we use change. The "Last updated" date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this policy or how your information is handled, please reach out through our contact page.
Reusable tote rentals for movers across Southeastern Indiana. We deliver, you pack, we pick up.